Service Apartment-FAQ


Contact and Tenancy Q&A

Who can become a tenant?

Applicants are screened before being accepted as tenants.
We screen each applicant to determine what the room will be used for and whether their income can support the room charges.

How long does it take to process an application?

It takes about 3 days to 1 week to complete the screening and contract procedures after your application is submitted. If you are in urgent need of a place to stay, please consult our staff.

What sort of documents do I need to provide when making an application?

For details, see [Information].

Can I pay by credit card?

Yes, We accept VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club, DISCOVER.
*5% handling charge will be added to all credit card payments.

Are water and utility fees included in the room charge?

Yes, water and utility fees are included in the room charge. For details, see [Information].

Will my guarantee deposit be returned?

Yes, the entire deposit will be returned to you.
* In general, you will not be charged for any restoration fees. However, you may be requested to pay a separate damages fee for any damage to the room interior or equipment and fixtures.

Is it possible to inspect the rooms?

Yes, it is possible. However, you must first make a reservation either by telephone or e-mail. Inspections can also be conducted on site as needed.
TEL:0800-700-1411 or +81-3-3280-6445

Do children cost extra?

If more than the specified number of guests stay, you will be charged an additional fee. For details, see [Service Apartment Ebisu] [Service Apartment Minami Aoyama].

Is it possible for visitors to stay short term?

Please refrain from inviting friends or visitors to stay. A fee is charged for additional guests, but may be permitted depending on the situation. Please contact us for further information.

Can I cancel during the contract period?

Yes, you can. However, if you cancel during the contract period, you will be charged a cancellation fee.

Facilities Q&A

What kind of furniture and facilities are provided?

[Service Apartment Ebisu] [Service Apartment Minami Aoyama] please see each page.

Can I bring my own furniture and equipment?

Yes, you may.

Who pays to replace consumable goods inside the room (such as light globes)?

We pay to replace interior consumables.

What about general consumable goods (such as toilet paper)? You will need to replace such consumables yourself.

You will need to replace such consumables yourself.

Is cigar smoking permitted?

Yes, it is permitted. However, if the room has a noticable cigar odor when you leave, you will be charged a separate cleaning fee.

Are amenities provided?

A welcome pack of amenities including items such as shampoo is provided, but you will need to provide any further amenities at your own expense.

Is it possible to borrow an extra bed?

Yes it is. We can introduce you to some reputable leasing companies.

Is there parking for cars and bicycles?

Yes, there is. However, please understand that the number of available car parking spaces is limited.
(The charge is different according to facilities and inquire, please.)

When should I pay my telephone charges?

Make payments according the invoice issued monthly.

Service Q&A

*The service raries depending on location.

Can I have overseas guests stay?

You can rest easy knowing that your overseas guests are being looked after by a bilingual concierge.

What are the office hours for the front desk?

The front desk is open
Mondays, Tuesdays, Wednesdays, Thursdays and Fridays from 9:00 am to 6:00 pm.

TEL:0800-700-1411 or +81-3-3280-6445

What does the breakfast service include?

If you require the breakfast service, bread, coffee and fruit will be brought to your room free of charge.

Can I send luggage on ahead of my stay?

Yes, you can. However, please notify us in advance.
If you arrange for the luggage to arrive on a weekday between 9:00 am and 6:00 pm, we will carry it to your room.

Are there places nearby, such as supermarkets and convenience stores, where I can do some shopping?

Yes, there are. Please ask your concierge for details.

Is room service available?

We regret that we are not able to offer room service.

Can the delivery be made to a room?

Yes, you can. Ask the concierge to help you locate nearby take-out shops.


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